2013-09-24 · Facebook (in Russian)

We don't need a manager, we need a housemaster

A new job title has started appearing at management companies: Manager. This is a person who, to simplify, sees that a light bulb is out, passes this on to the electrician, and the electrician screws the bulb in. At one management company I saw an even more interesting setup: the Manager has a technician reporting to him, he tells the technician about that bulb, the technician tells the electrician, and the electrician then sorts it out.

We don't need a Manager, we need a Housemaster. Someone who sees that the bulb is missing and replaces it himself. If you know a good person for this, please recommend them. […]

Translated from Russian. First published on Facebook on September 24, 2013.